Perllé Exchange Policy

At Perllé, customer satisfaction is important to us. If you wish to exchange your purchase, your request must be made within 3 days of receiving your order and must meet the following conditions:

Exchanges are accepted only for items that meet the requirements below. Refunds are not offered.

• The hair must not have been installed, worn, colored, cut, washed, or altered in any way.

• The hair must remain in its original bundle and must not be untied at the top.

• The item must be returned in its original packaging.

• Proof of purchase or the original invoice must be included with the return.

• Customers are responsible for all shipping costs associated with returning the item and receiving the exchanged item.

• The returned item must be received and inspected by Perllé before an exchange is approved.

• Once the exchange is approved, the customer may choose another product of equal value. If the selected item is of a higher value, the customer will be required to pay the price difference before the exchange is processed.

• We recommend using a shipping service that provides tracking, signature confirmation, and insurance, as Perllé is not responsible for items lost or damaged during return shipping.

This policy ensures that we maintain the quality and hygiene of our products while providing customers with the opportunity to exchange eligible items.

Policy Agreement: By placing an order on our website, you agree to the terms listed in our policy.

Experience the luxury you deserve with Perlle Luxury Hair. Thank you for shopping with us.